Shipping Policy

At Petai Life, we work hard to process and ship your order as quickly and safely as possible. Please review our shipping policy below for details about order processing, shipping methods, delivery times, and import duties.

1. Order Processing

All orders are typically processed within 2 business days after payment is confirmed.

Please note:

Orders placed on weekends or public holidays may require additional processing time.
During peak seasons or promotional periods, processing times may be slightly delayed.

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Times

We currently ship worldwide.

United States

Free Standard Shipping all order.
Standard Shipping:free
Express Shipping: $3.99

Estimated delivery times:

Standard Shipping: 5-10 business days
Express Shipping: 3-5 business days

International Orders (Outside the United States)

Standard Shipping: $6.99
Express Shipping: $20.00

Estimated delivery times:

Standard Shipping: 5–14 business days
Express Shipping: 3–7 business days

Please note that delivery to remote areas or certain countries may take longer than the estimated timeframe.

3. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other related charges are not included in the product price or shipping cost.

These charges, if applicable, are the responsibility of the customer. We recommend contacting your local customs office for more information before placing your order.

Please note:

Duties and taxes may vary depending on the destination country, the value of the order, the type of goods, and local regulations.
If a shipment is refused due to unpaid customs duties or taxes, we reserve the right to deduct any shipping costs incurred for both outbound and return shipping from your refund.

4. Delivery Notes

Please keep in mind:

Shipping times are estimates and are not guaranteed.
Unexpected delays may occur due to customs clearance, carrier issues, weather conditions, or other factors beyond our control.
Business days do not include weekends or public holidays.